Terms & Conditions of Sale

Who these terms are between

These terms are between Heyuan Dexinli Packaging Products Co., Ltd. ("we", "us") and the company or person placing the order ("you"). Our registered office is 2/F, Building A, No. 3 South of Liwang Avenue, Mingzhu Development Zone, Heyuan, Guangdong, 517000, China, and our legal representative is Xu Shujun.

What we supply

We are a manufacturer of printed self-adhesive labels, custom die-cut stickers, security labelling and paper packaging. Our registered business scope is: Printing of packaging decoration printed matter, paper products, and manufacture and sale of adhesive packaging products. We do not supply goods or services outside that description unless it is written into your order.

Quotations and prices

• A quotation is valid for the period stated on it. If no period is stated, ask us to reconfirm before you act on it.
• Prices are calculated for the specification on the quotation: material, size, quantity, finish, die-cut shape, packing and delivery term. Changing any of those changes the price.
• Freight is quoted for your delivery address. It is never left open.
• Prices exclude any import duty, tax or clearance fee payable in your country, except where the agreed term is DDP.
• We may withdraw or correct a quotation that contains an obvious pricing error before you order, and will tell you straight away.

Placing an order

An enquiry through the website is not an order. An order is a request by you for goods at a specified specification, quantity and price. It becomes binding on us when we issue a written order confirmation or proforma invoice. We may decline an order, for example if the specification is not technically feasible or the material is not available; if we do, we will tell you and refund anything already received.

Artwork and intellectual property

• You confirm that you own the rights to everything you send us, or that you are authorised by the rights holder to have it printed. This includes artwork, fonts, photographs and any trade mark or brand you ask us to reproduce.
• You grant us a limited licence to reproduce your artwork solely for the purpose of producing your order.
• We may reuse your artwork, or the tooling and dies made for it, only to produce goods for you. We will not print your artwork for anyone else.
• Finished artwork, dies, plates and cylinders remain your property. Where a customer has paid a separate tooling or plate charge, we will release the plates on request.

We do not clear trade mark rights for you. That remains your responsibility as the party placing the order.

Proofs and approval

Your written approval of the proof is the point at which we rely on it. Once you have approved a proof, we produce to that proof. Mistakes that were visible on the approved proof — a wrong colour, a mis-set copy line, a dieline that does not fit your container, a barcode that will not scan at your specified rating — are treated as approved, not as defects.

If you need a barcode to grade C or above, say so on the order. We test what we are told to test, not what we assume.

Minimum order quantity

MOQ depends on the process. Digital printing can start in the hundreds; flexographic printing needs enough volume to justify the plate or cylinder, so it starts in the thousands. The MOQ for your specification is stated on the quotation, and we would rather tell you that a small run is uneconomic than quote a price that will not hold.

Production lead time

The firm date is on the order confirmation. Please plan for sea freight separately — that is transit time, not production time, and the two are commonly confused.

Payment

• Standard terms: 30% deposit on order, balance against the production copy, by T/T to our company account.
• For larger orders we work with established importers on an L/C at sight.
• The currency, bank charges and the point at which risk passes are set out in the order confirmation.
• If payment is late, we may suspend production and hold the goods. We will always tell you before doing so.

Delivery, Incoterms 2020 and risk

We quote EXW, FOB, CIF or DDP. The rule that decides who pays what, and where responsibility passes to you, is Incoterms 2020 as published by the International Chamber of Commerce, and the named place in the order confirmation is part of the term.

EXW

You collect from our factory in Heyuan. We make the goods available; loading, export clearance and everything after it is yours.

FOB

We deliver the goods on board the vessel at the named port. Sea and port charges are on us up to that point, risk passes there.

CIF

As FOB, plus we arrange and pay sea freight and minimum insurance to your named port. Risk still passes when the goods are on board, not on arrival.

DDP

We deliver at your door with everything arranged, including export clearance, carriage and import duty. Risk passes on arrival.

If you want the risk to sit with us until the goods arrive, DDP does that. CIF does not — under CIF the goods are at your risk while still at sea. Ask us if you are unsure which you need.

Title to the goods

Title remains with us until you have paid in full for the goods to which the invoice relates. Nothing in these terms transfers title before that, and no work done on your account gives you a lien over goods you have not paid for.

Claims

Claims raised later than this, or claims we cannot verify because the goods have been used, are not covered. We would rather sort a problem out early than argue about it afterwards.

Liability

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Events outside our control

Neither of us is liable for failure to perform caused by something neither of us could reasonably have avoided: natural disaster, epidemic, war, strike, port closure, transport embargo, or interruption of power or raw material supply. Where this happens we will tell you promptly, and you may cancel the affected part of the order and recover any payment for it.

Governing law and disputes

These terms are governed by the laws of the People’s Republic of China. We will try to settle any dispute directly, and we would much rather re-print a roll than go to court over one. If a dispute cannot be settled, it is for the courts of Heyuan, Guangdong. Nothing here prevents either of us from seeking urgent relief in a court with jurisdiction over the subject matter.

Changes to these terms

We may update these terms. The version on this page at the time you place your order is the version that applies to that order. If you have a long-term supply agreement with us, the agreed terms in that agreement take precedence over this page.